1. ABOUT  RETURN 

  2. Our aim is to satisfy you in the best way possible. That's why we are with you before and after the sale. You have the right to return the product within 14 business days after the product is delivered to you.

  3. In the return of the product, the Protection/Safety strip on the dress must not have been removed and the product must be unused and there should be no stains, tears, damage on the product.

  4. You have to complete your return process with the invoice that comes with the packages that Carmen has specially designed for you..

  5. For returns made from abroad, the shipping fee belongs to the customer.

  6. Returns of products whose invoices have not reached us will not be accepted due to legal procedures.

  7. Products that do not comply with the conditions defined for the above products cannot be exchanged or returned.

  8. Refund requests are notified to the bank by our system and transfered to your account by the bank within a maximum of 14 working days.

  9. If 14 business days have passed since your refund and the relevant bank has not yet deposited the amount into your account, please inform us by sending an e-mail to [email protected]

  10. In such cases, you may need to contact your bank's credit card service.

  11. Refunds made for sales with credit card installments will be reflected to your account by the bank as a plus balance each month according to the number of installments.

  12. According to both the Law on the Protection of the Consumer and the relevant legislation and as Carmen Tekstil San.Ltd.Şti.: Customer Satisfaction System lets you cancel your order without giving any reason before it is transferred to the shipping company.

  13. To cancel your order, simply send an e-mail to [email protected] stating your order number and your cancellation request, or you can contact us at +90 212 234 35 36.